Terms and Conditions
Welcome to Spey Valley Shopping. All items purchased from ww.speyvalleyshopping.co.uk are subject to the terms and conditions set out below. Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them.
Should you require further clarification on our terms and conditions please get in touch.
This site is owned and operated by Macdonald Hotels Limited, whose registered office is: Whiteside House, Bathgate,West Lothian, EH48 2RX (referred to in these terms and conditions as "Macdonald Hotels").
Registered in Scotland No. SC247423
VAT number: 817 9518 40
Our terms and conditions comply with UK legislation, including the new distance selling regulations and are designed to ensure that all of our customers can shop easily and with confidence with Macdonald Hotels TA www.speyvalleyshopping.co.uk. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our internet service for any reason that is beyond our control.
All products for sale on www.speyvalleyshopping.co.uk are subject to availability. If for any reason your order cannot be fulfilled owing to lack of stock, you will be made aware of this on the web page where you tried to place your order.
Food Hampers cannot be returned. Should a particular product be unavailable we reserve the rgiht to substitute a similar item.
Every effort has been made to ensure that the specification and description of all items is correct on this website. All sizes and measurements are approximate, especially between different brands.
Please note that by law, hampers containing alcohol are only available for order by customers aged 18 or over.
Ways to Pay
Credit and Debit Cards
We accept most major cards including Visa, MasterCard, Switch/Maestro, Visa Delta via Paypal or any other method listed.
If you do not wish to submit your payment details over the web for any reason, you can ring us on 01479 815 474 and we will be happy to take your order by phone. Alternatively you can email us at firstname.lastname@example.org with your phone number and we will call you back.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days and we will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Delivery charges are only refundable where the goods are wrongly supplied.
All returns must be notified in writing to email@example.com. We don't accept return requests over the phone.
The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 10 working days to be returned to us, unless sent via a time guaranteed service.
Items must be returned in their original packaging.
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the items. We will be unable to accept the return of any items there is evidence that these instructions have not been followed.
Faulty / Wrongly supplied items
If the item you received is faulty or we have sent the wrong item, please contact in writing (firstname.lastname@example.org) quoting your order number, the details of the product and the reason for return, and whether you require a replacement. We will then advise on how to preceed with the return.
You have 30 days from the receipt of the faulty or wrongly supplied item(s) to return to us.
This returns policy does not affect your statutory rights.
Please note that as a consumer you have the right to cancel your order if you so wish. You must send us written notification of your wish to cancel within 7 working days after the day on which you receive the goods. Please note that your right to return products does not apply to food or other perishable items. This does not affect your statutory rights.
Right of Refusal
If your card issuer rejects payment for your order, the goods will not be despatched. We reserve the right to decline any order.
Gift Vouchers are valid up to 365 days from the day of purchase. All individual vouchers must be used in a single transaction. Gift Vouchers can not be split and no credit can be issued. Gift Vouchers are not redeemable / exchangeable for cash or for any services provided by Spey Valley Shopping. After the expiry date no Gift Vouchers can be redeemed on the web store or in store.
Offers & Promotions
You must enter the offer code specified to qualify for any offer. All offers will be subject to use within a restricted time. Any offers are not for resale or publication and can only be used once. Offers are for www.speyvalleyshopping.co.uk only and cannot be redeemed in store – unless otherwise stated. All offers are subject to stock availability. Offers relating to free postage & packing are only valid for Standard delivery within the UK, unless stated. Voucher codes are the discount code we offer to particular groups of customers. The percentage discount varies depending on the individual promotion. Each voucher code has a unique expiry date and is not valid on the website after this date. Please note that a voucher discount code can not be used on any line which has already been discounted. Also the percentage discount only applies to the selling price does not apply to the cost of delivery.
Macdonald Hotels TA Spey valley Shopping / www.speyvalleyshopping.co.uk will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control. Shop trading hours also can be changed without any further notice given.
www.speyvalleyshopping.co.uk may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002 free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.